Terms of service

for the online shop at the URL

https://www.dtm-shop.eu/

operated by

DTM Print GmbH
Mainzer Str. 131
65187 Wiesbaden
E-mail: info@dtm-print.eu
Phone: +49 611 927770

1. Scope of Application

These General Terms and Conditions (GTC) apply, once included, to all contracts concluded for the purchase of goods, services, or other items (hereinafter “Goods”) in the online shop at the above-mentioned URL in the version valid at the time of conclusion of the contract. These GTC apply exclusively. Deviating terms and conditions of the customer shall not become part of the contract unless the Provider expressly agrees to them.

2. Conclusion of Contract

2.1 The offers in the online shop constitute a non-binding invitation by the Provider to visitors of the online shop to submit an offer to purchase the goods offered therein.

2.2 The order of goods is placed via the Provider’s online order form. After selecting the desired goods, entering all required information, and completing all other mandatory steps in the order process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order). By placing the order, the customer submits a binding offer to conclude a contract for the selected goods. The contract is concluded when the Provider accepts the customer’s offer. Acceptance occurs when the Provider confirms the conclusion of the contract in writing or text form (e.g. by e-mail) and this confirmation reaches the customer, or when the Provider delivers the ordered goods and they reach the customer, or when the Provider requests payment (e.g. invoice or credit card payment during the ordering process) and this request reaches the customer; the decisive moment for the conclusion of the contract is the first occurrence of one of these alternatives.

2.3 Before submitting a binding order via the online order form, the customer may review and correct their entries at any time using standard keyboard, mouse, touch, or other available input functions. In addition, all entries are shown again in a confirmation window before the binding submission and can also be corrected there using the usual input functions.

2.4 The Provider will store the contract text after conclusion of the contract and send it to the customer in text form (e.g. by e-mail). No further access to the contract text is provided by the Provider. If the purchase is made via a customer account in the online shop, the customer can view their orders and related order data there.

2.5 The following languages are available for concluding the contract: German, English.

3. Right of Withdrawal for Consumers

Consumers generally have a right of withdrawal for distance contracts and off-premises contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. Details are provided in the cancellation policy, which is made available to each consumer no later than immediately before the conclusion of the contract.

4. Payment, Default

4.1 The prices stated in the online shop at the time of the order apply. All prices include statutory VAT and any applicable shipping costs. The available payment methods are communicated to the customer in the online shop.

4.2 If “advance payment” is agreed, the purchase price is due immediately after conclusion of the contract.

4.3 If “purchase on account” is agreed, payment is due immediately after conclusion of the contract unless another payment deadline is stated in the invoice or during the purchase process.

4.4 If “SEPA direct debit” is agreed, payment is due immediately after conclusion of the contract. Before the purchase price is debited, the customer will be informed when the agreed amount will be debited (pre-notification). The debit will not take place before receipt of this pre-notification and not before the period stated therein has expired. If the direct debit fails due to insufficient funds, incorrect bank details, or other reasons attributable to the customer, the customer shall bear any resulting chargeback fees.

4.5 If payment by credit or debit card is agreed, the purchase price is due immediately after conclusion of the contract.

4.6 If payment via “PayPal” is agreed, the purchase price is due immediately after conclusion of the contract. Payment processing is carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg.

4.7 If “Sofortüberweisung” (instant bank transfer) is agreed, the purchase price is due immediately after conclusion of the contract. Payment processing is carried out by Sofort GmbH, Theresienhöhe 12, 80339 Munich.

4.8 If “Google Pay” is selected as the payment method, payment processing is carried out via Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Payment is due immediately after conclusion of the contract.

4.9 If “American Express” is selected as the payment method, payment processing is carried out via American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany. Payment is due immediately after conclusion of the contract.

4.10 If “VISA” is selected as the payment method, payment processing is carried out via Visa Europe Services Inc., London branch, 1 Sheldon Square, London W2 6TT, United Kingdom. Payment is due immediately after conclusion of the contract.

4.11 If “Klarna” is selected as the payment method, payment processing is carried out via Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden. Klarna offers various payment methods (e.g. installment purchase, invoice purchase). Unless otherwise stated, payment is due immediately after conclusion of the contract.

5. Retention of Title

The purchased goods remain the property of the Provider until full payment of the purchase price has been received.

6. Delivery and Self-Supply Reservation

6.1 Unless otherwise agreed, delivery shall be made within the delivery time stated in the online shop to the delivery address provided by the customer. Applicable delivery times are specified in the online shop.

6.2 Self-collection of purchased goods is not possible.

6.3 If the Provider is unable to deliver the ordered goods because it has not been supplied itself without fault, despite having concluded a congruent covering transaction with a reliable supplier in time, the Provider shall be released from its obligation to perform and may withdraw from the contract. The Provider shall inform the customer immediately of the non-availability. Any payments already made will be refunded immediately. Mandatory consumer rights remain unaffected.

7. Warranty

The statutory provisions on liability for defects shall apply.

8. Liability and Indemnification

8.1 The Provider is fully liable:

• for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty by the Provider or by its legal representatives or agents;
• for damages caused by intentional or grossly negligent breach of duty by the Provider or its legal representatives or agents;
• under any warranty, unless otherwise regulated;
• under mandatory liability (e.g. under the Product Liability Act).

8.2 If the Provider negligently breaches a material contractual obligation, liability shall be limited to the typical foreseeable damage, unless unlimited liability applies as stated above. Material contractual obligations are obligations whose fulfilment is essential for proper execution of the contract and on whose compliance the customer may regularly rely.

8.3 Any further liability of the Provider and its agents and legal representatives is excluded.

8.4 The customer shall indemnify the Provider against any claims by third parties – including reasonable legal defence costs – arising from unlawful or contractual breaches by the customer.

9. Data Protection

The Provider treats customers’ personal data confidentially and in accordance with applicable data protection laws. Further details can be found in the Provider’s privacy policy.

10. Final Provisions

10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, provided that this choice of law does not deprive consumers with habitual residence in the EU of mandatory legal protections of their country of residence.

10.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction shall be the Provider’s registered office, unless an exclusive place of jurisdiction applies. This also applies if the customer has no residence within the European Union. The company’s registered office is stated in the heading of these Terms and Conditions.

10.3 If any provision of this agreement is or becomes invalid or unenforceable, the remaining provisions shall remain unaffected.

11. Information on Online Dispute Resolution / Consumer Arbitration

The Provider participates in a dispute resolution procedure before a consumer arbitration board. The competent authority is the Universal Arbitration Board of the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein (https://www.verbraucher-schlichter.de).

The Provider’s e-mail address can be found in the heading of these Terms and Conditions.